Kinky Toy Store: Covid-19 Update

Like you, we are following updates regarding the global spread of COVID-19. As the situation continues to evolve, we are continuously monitoring information and guidelines from the World Health Organization (WHO) and the Canadian and Albertan Governments.

Our number one priority is the safety of our customers, employees, and their families. To best adapt to the situation at hand, we’re taking extra precautionary measures, including working from home, to help slow the spread of COVID-19.

Our warehouse operations will continue to serve you during this difficult time for as long as we are allowed to do so, and the shipping companies are available for service. Currently, orders ship within 24hrs and orders placed before 2 pm MST ship the same day.

We will only be accepting payments online (through Paypal).

Feel free to contact us through the chat widget on the website or email us at sales.desk@kinkytoy.store.

We are with you in this time of distress and will work to help you in every possible way we can.

Sincerely,

You Kinky Toy Store Team

Delivery Service Update

The United Parcel Service (UPS), FedEx, and DHL are ensuring customers that they will continue to deliver packages despite the coronavirus.

UPS says operations and The UPS Store locations have been designated as critical infrastructure by the governors’ offices in all 50 states.

This means UPS workers will continue to pick up and deliver mail and packages, even in restricted areas.

UPS reminds citizens that even in "unpredictable times, you still have control of your package deliveries."

Customers can use UPS My Choice to designate where drivers should leave their deliveries, redirect deliveries to another address, and receive notifications when deliveries have arrived.

UPS is also taking steps to minimize exposure to customers by no longer asking recipients to sign for packages manually.

FedEx has adopted a similar policy and is abiding by guidelines from the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO), and other leading health organizations.

FedEx has taken a variety of preventative actions, including:

• Educating team members about the virus and sharing resources on how to keep the workplace clean
• Encouraging team members to use good hygiene practices, including frequent handwashing
• Reinforcing education and hygiene with regular workplace communications and reminders
• Extending our safety precautions to the point of delivery
• Temporarily suspending signature required for most shipments in the U.S.
  • Except for shipments with adult signature required, physical signature not required for:
    • FedEx Express (U.S. and Canada)
    • FedEx Ground (U.S. and Canada)
    • FedEx Freight (U.S.)
    • FedEx Office in-store (U.S.)
    • FedEx SameDay City (U.S.)
    • FedEx Onsite Retail Locations (U.S.)
  • Regularly disinfecting the equipment used to make deliveries
• Encouraging team members to monitor their health closely and seek medical attention if they develop flu-like symptoms
  • Any team member who reports or displays flu-like symptoms will be asked to stay home
• In FedEx Office stores, including locations in hotels, campuses, and other retail locations:
  • Common customer areas like door handles, self-service copiers and counters are cleaned every 2-4 hours using disinfecting wipes and other disinfectant cleaners on larger surfaces
  • Team member breakrooms and meeting rooms are cleaned frequently
  • Our restrooms are stocked with lotion cleaner for hand washing, and there are hand sanitizing stations at print and shipping areas behind our counters

DHL has also established a coronavirus task force, titled the Deutsche Post DHL Group Coronavirus task force, for the company. It is led by DHL's CEO. The task force coordinates with the CDC, WHO, and other international health organizations to provide necessary information to all employees and relevant operations.

Canada Post

Following the direction of the Public Health Agency of Canada, we continue to introduce new safety measures to help contain the spread of COVID-19. Until further notice, these safety measures will now include a change to how we deliver the door-to-door items that normally require a signature.

• To help minimize points of close contact in our communities, we will no longer be requesting signatures for any deliveries to the door. This will eliminate the need for scanners and stylus pens to be passed back and forth during the delivery process of these items.

• Instead, where possible, our delivery agents will apply our safe drop process. This means they will leave these items in your mailbox or outside your door if it’s safe to do so. Where it’s not possible to safe drop, our delivery agent will leave a notice card indicating the post office where you can pick up your items by showing proof of identity.

• To receive the following items only: Registered, Xpresspost Certified, Proof of Identity, Proof of Age, COD (collect on delivery) and items where custom fees are due, please know that we cannot release these items unless a signature is provided. You will receive a notice card indicating the post office where you can pick up your items by showing proof of identity and signing. If you are sick or under self-isolation, please arrange for someone to pick up these items in your place.

Canada Post will continue to monitor the rapidly evolving situation around COVID-19, and to actively follow the guidance and safety recommendations of the Public Health Agency of Canada.

We will let you know about any changes we make to our processes that will help increase the collective safety of our communities. If you have general concerns about the safety of the mail, we would like to assure you that the World Health Organization continues to state that mail and packages are safe to handle, including those from incoming countries.

During this difficult period, as we continue to connect and to serve you proudly, please know that your safety and the safety of our employees remains our top priority.