Route Package Protection


Kinky Toy Store is proud to partner with Route , the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.

*Claims for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.

We also implemented Route’s premium shipping protection; Route+. Add Route+ at checkout to ensure your order is protected in the unfortunate case of a lost, stolen, or damaged package.

Route+ benefits:

  • 100% coverage of lost, stolen or damaged packages
  • Effortless claims filing* through the Route App
  • Basic claim resolutions within 24 hours of approval
  • Customer service reps available 24/7

*Domestic claims are eligible to be filed within 30 days from when the item shipped; International: 45 days.


We love our customers and are always striving to provide you with the best possible shopping experience and hope the addition of Route will help you shop with even more confidence!

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